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FAQ

Pet Shop N Go USA is the leader in pet industry. Pet Shop N Go carries all the top brands and top items within our catalog of 2,500 items that ship from our centrally located warehouse.

Great Customer Service!

Unlike other entities that appear to do what we do, Pet Shop N Go does not retail nor compete against you our partner. We are only successful only if you are successful and we provide everything you need to be successful selling online. From the smallest partner to the largest, we provide the same great service. Between the hours of 8AM to 6PM EST Monday through Friday there are generally at least 8 warm bodies available to speak with you and answer any question that you have. Every customer deserves personal attention from a knowledgeable account representative and every partner gets their own account representative that they can build a relationship with. Pet Shop N Go understands the importance of shipping items quickly and correctly and the need to keep our partners up to date with tracking numbers and invoices.  

What you get:

  • Access to over 2,500 name brand items
  • Real wholesale pricing
  • Brand new items with full manufacturer warranties
  • Tracking numbers e-mailed to you automatically to update your customers
  • Sensitivity to large platform requirements.


How Do You Get Started?

Our 1,000+ customers literally run from the smallest e-tailer to the largest ecommerce giant. To order go to www.shopngo.com and order.

Where do you ship?

We can ship anywhere in the world supported by UPS or USPS.

How much does it cost to ship a package?

Shipping rates are based on the weight, dimensions and shipping method of an order. We provide the weights and dimensions for all of the items on our comprehensive product spreadsheet.

How long does it take to ship an order?

The majority of orders will ship within 24 hours.  Some larger items may ship in 48 hours. If we expect any shipping delays you will be contacted and notified of any delays.

Do you provide tracking for each order?

Yes! At the end of each business day tracking numbers are emailed directly to you for each order. By default all orders shipped USPS will include Delivery Confirmation.

What shipping methods are available?

We support all the shipping methods and speeds offered by UPS and USPS.

Are there minimum orders?

No. We don’t have any minimums. We can ship large stock orders to a store / warehouse or single orders direct to your customers.

Do you ship to PO Boxes and APO / FPO addresses?

Yes. We can ship to any PO Box or APO / FPO address via USPS. UPS and FedEx cannot ship to these addresses. By default we will ship to these addresses using USPS.

Does Pet Shop N Go have a retail store?

No! Unlike our competitors we don’t have any retail outlets. We will do everything in our power to help you reach your goals.