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 Return policy

All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:

 1 - Read and agree to the Returns Policy and Procedure above.

2 – Email: Your account representative or CustomerService@Pet shop n go. com- We will need your order number and the Item ID number of the product you wish to return.

 

Exceptions:

Litter Kwitter – not eligible for return and will not qualify for a credit

Litter1Kit - not eligible for return and will not qualify for a credit

Piddle Place - not eligible for return and will not qualify for a credit

Doggles – must be returned in original unopened packaging and free of hair/debris or it will not qualify for a credit.

 Refused Orders - Should you or your customer decide that you/they wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus initial shipping, return shipping and a restocking fee.

 

 Restocking Fee Breakdown

 15% Restocking Fee:

Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Crates, Cages, Pens and Kennels, Exercise Pens, Pet Barriers, Pet Strollers, Ideal Doors

 12% Restock Fee

All Mr. Herzher's items.

 10% Restocking Fee:

 All items not listed above are subject to a 10% restocking fee.

 

Exchanges

 If an item is exchanged for a similar item of different size or color of equal or greater value the restocking fee will be waived on the original order.

 

Restocking Fees for Crates, Cages, Gates, Ideal Doors and Mr. Herzher's items are not eligible to be waived.

 

Pet Stores USA

Customer Service

713-589-6496 Office

CustomerService@Pet shop NGO. com